How To Claim Accidents happen. But we're here to help, and obviously we'll do our absolute very best to process your claim ASAP.
To help us help you, you'll need a few things first:
A copy of the claim form - completed and signed (you can pick one up at any Etiqa or Maybank branch, or download one here)
A copy of your car's registration card and road tax disc
A copy of the driver's NRIC and driving license
The original police report
The repairer's estimation (prepared by the workshop)
The loss adjuster report (assigned by Etiqa Takaful Berhad)
If Your Vehicle is Damaged:
Contact our toll-free Claims Careline at 1-300-88-1007. Provide us with the participant's name, vehicle registration number, date of accident, location of accident, how the accident happened and police report. Etiqa Takaful Berhad will ensure the car is towed to a panel workshop nearest to your location at no extra charge.
If Your Car Windscreen is Damaged:
Contact our toll-free Claims Careline at 1-300-88-1007. Provide us with the participant's name, vehicle number, and location of accident. Etiqa Takaful Berhad will direct you to the nearest approved repairer who will send the bill to us. No forms to fill in, no upfront payment.
If Your Car is Stolen:
Report the theft to the police immediately, then inform Etiqa Takaful Berhad. Be prepared to wait for a reasonable period to see if your car can be recovered.
Basis of Claims Settlement:
Own Damage Claim - total cost of
repairs as per approval letter from Etiqa Takaful Berhad. Total
Loss/Theft - the current market value or the sum covered, whichever is
lower. For further information you may also call Etiqa Oneline at 1-300-13-8888.
ETIQA Oneline: 1-300-13-8888 Claims Assist: 1-300-88-1007 Auto assist: 1-800-80-6491
Our lines are open 8.30am - 6.30pm, Mondays to Fridays and 8.30am - 12.30pm on Saturday.
With just a few simple clicks, Etiqa customers can now check the status of their Motor Takaful claims.
Would you prefer to submit your claim form electronically? Please click on the below button and fill the Online Claim Form.